Frequently Asked Questions
Everything you need to know about your next favorite hat.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about one inch above your eyebrows using a soft tape measure. Compare your measurement to our size chart found on each product page.
What materials are Bruno Capelo hats made from?
We use premium materials including 100% Australian Wool Felt, genuine Panama straw, and high-quality braids to ensure durability, comfort, and a sophisticated finish.
How long does shipping take for my order?
Standard orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-7 business days, while international shipping varies by location.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging with tags attached. Please visit our returns portal to initiate an exchange or refund.
How should I care for and store my headwear?
We recommend storing your hat in a cool, dry place away from direct sunlight. Use a soft-bristled hat brush for cleaning and avoid getting wool felt hats wet to maintain their shape.
Do you offer wholesale opportunities for retailers?
Yes, we partner with select boutiques and retailers. Please contact our sales department via the 'Wholesale' link in our footer for application details and bulk pricing.